Terms of Service
Welcome to Morivanta (Hereinafter Referred To As "We"). This Service Policy explains the scope, conditions, and rules governing your use of our online store and related services. It is intended to help you clearly understand your rights and obligations when interacting with our website.
1. Introduction And Scope Of Application
This policy applies to all activities conducted on our website, including browsing products, placing orders, completing payments, and communicating with us. All services are provided exclusively through our online store, and no offline transactions are offered.
2. User Accounts And Website Responsibilities
You are responsible for ensuring that the information provided when using our website is accurate and up to date. We are responsible for maintaining the basic functionality, accessibility, and security of the website, and we will make reasonable efforts to address any technical issues that may arise.
3. Product Information, Inventory, And Pricing
We aim to present clear and accurate product descriptions, inventory availability, and pricing information. In the event of updates or adjustments due to operational needs, we reserve the right to revise displayed information in a timely manner.
4. Orders And Payment
An order is considered valid once payment has been successfully completed. Payment confirmation enables us to proceed with order processing and fulfillment in accordance with our standard procedures.
5. Delivery Conditions
Delivery of our products is available exclusively within the United Kingdom. After successful payment confirmation, the order is officially registered and enters the preparation phase. The standard order processing time is approximately 1 to 3 working days. Once preparation is completed, the parcel is handed over to the assigned carrier for delivery. The estimated total delivery timeframe generally ranges from 7 to 10 working days, depending on the delivery destination and shipment volume during the relevant period. To ensure stable service quality and reliable delivery, we work with trusted carriers such as Seur, Royal Mail, and Packlink. Orders with a total value of 79.99 GBP or above qualify for free delivery, while orders below this amount are subject to a fixed delivery fee of 8.99 GBP. All applicable taxes and related charges are included in the product price, and no additional fees are required. The most current delivery details are available in our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours following payment confirmation, provided that order preparation has not yet begun and the parcel has not been transferred to the carrier. Once preparation has commenced or the order has been dispatched, cancellation is no longer possible. In such cases, you may submit a return request after receiving the order, in accordance with the procedures outlined in our Order Cancellation Policy.
7. Returns And Exchanges
Return or exchange requests may be submitted within 30 days from the date of delivery. Requests are accepted in situations involving visible appearance issues, quality related concerns, noticeable color differences, unusual odors, or cases where the received product does not correspond to the order details. Comprehensive terms, conditions, and step by step guidance for completing the process are provided in our Returns And Exchanges Policy.
8. Refund Policy
Refunds are processed according to the conditions and procedures outlined in our refund guidelines. The refund method and estimated timeframe depend on the original payment method used.
9. Disputes And Applicable Law
We comply with United Kingdom law, including GDPR. In the event of any dispute, both parties are encouraged to resolve the matter through communication. We reserve the right to update this policy and will notify you of any relevant changes.
10. Privacy And Data Protection
We respect your privacy and handle personal information responsibly. Further details regarding data collection, usage, and protection are available in our Privacy Policy.
11. Intellectual Property
All content displayed on the website, including text, images, and layout elements, is protected. Unauthorized copying or use is not permitted.
12. Limitation Of Liability
Within the scope permitted by applicable rules, we are not responsible for indirect losses arising from circumstances beyond our reasonable control.
13. Amendments To This Policy
We may revise this Service Policy from time to time to reflect operational or service updates. Any revisions will take effect once published on this page.
14. Contact Information
If you have any questions regarding this Service Policy or our online services, please contact us using the details below.
Contact Address: 4507 Huntington Lane, San Jose, CA 95136, United States
Customer Service Phone: +1 (213) 342-7463
Customer Service Email: solutions@morivanta.com
Online Hours: Monday To Friday, 9:00 To 12:30 And 14:00 To 18:00(Europe/London, GMT/BST)