Refund Policy

 

Welcome to Morivanta (Hereinafter Referred To As "We"). This Refund Policy explains how refunds are reviewed, approved, and issued for orders placed through our online store. The purpose of this policy is to provide clear guidance on refund timing, methods, and communication.

1. Refund Scope

Refunds apply to eligible orders that meet the conditions outlined in our related order, cancellation, or return procedures. Refund processing begins only after the relevant request has been reviewed and confirmed.

2. Refund Review And Approval

Once a refund request is submitted, it will be reviewed based on the order status and provided information. Approval is required before any refund can be initiated. You will be informed of the outcome through your provided contact details.

3. Refund Method

Approved refunds are issued to the original payment method used at checkout. This includes commonly used bank cards such as Visa and MasterCard. Refunds cannot be redirected to a different payment method.

4. Refund Processing Timeframe

After a refund is approved, the processing timeline is as follows.

• Refunds are initiated shortly after approval.
• Depending on the processing speed of the card issuing institution, funds are generally credited within 1 to 5 business days.
• If the refund has not been received within this timeframe, you may contact us for further assistance.

5. Refund Notification

Once a refund has been initiated, a confirmation message will be sent to inform you that the refund process is in progress. This notification serves as confirmation of action taken.

6. Adjustments And Exceptions

In certain situations, refund amounts may reflect adjustments based on the actual order circumstances. Any such adjustments will be clearly communicated during the refund process.

7. Processing Delays

While we aim to process refunds efficiently, delays may occur due to banking procedures or verification requirements. We appreciate your patience should additional time be required.

8. Contact Information

If you have any questions regarding this Refund Policy or require assistance with a refund request, please contact us using the details below.

Contact Address: 4507 Huntington Lane, San Jose, CA 95136, United States
Customer Service Phone: +1 (213) 342-7463
Customer Service Email: solutions@morivanta.com
Online Hours: Monday To Friday, 9:00 To 12:30 And 14:00 To 18:00(Europe/London, GMT/BST)