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Order Cancellation Policy

 

Welcome to Morivanta (Hereinafter Referred To As "We") online store. This Order Cancellation Policy is intended to explain the conditions under which an order may be canceled, the applicable request procedures, and the related refund arrangements, allowing you to clearly understand how different order situations are handled.

1. Order Cancellation Conditions

To ensure smooth order handling and timely processing, order cancellations are subject to the following conditions.

  • You may request an order cancellation within 48 hours after placing the order, provided that the order has not yet been shipped.
  • If more than 48 hours have elapsed since the order was placed, or if the order has already been dispatched, cancellation will no longer be available.
  • For orders that cannot be canceled, you may wait until the shipment is delivered and then contact us to initiate a return and refund request.

2. Cancellation Request Procedure

If you wish to cancel an order, please follow the steps outlined below.

  • Contact us by email or customer service phone to submit your cancellation request, and provide the order number, payment confirmation, and any other required details.
  • Our customer service team will review and process your request promptly after it is received.
  • If the request meets the cancellation requirements, we will inform you of the outcome using your contact information and arrange the refund accordingly.

3. Refund Arrangement

After an order cancellation is approved, refunds will be processed under the following terms.

  • Refund method: Refunds will be issued to the bank card originally used for payment, including Visa and MasterCard.
  • Refund timeframe: Depending on the processing efficiency of the card issuing institution, refunds are generally credited within 1 to 5 business days.
  • If the refund is not received within the expected timeframe, please contact us so that we may assist with further follow up.

4. Contact Information

If you have any questions regarding this Order Cancellation Policy or the status of your order, please feel free to contact us using the information below. We will respond as promptly as possible.

Contact Address: 4507 Huntington Lane, San Jose, CA 95136, United States
Customer Service Phone: +1 (213) 342-7463
Customer Service Email: solutions@morivanta.com
Online Hours: Monday To Friday, 9:00 To 12:30 And 14:00 To 18:00(Europe/London, GMT/BST)