Shipping policy
Welcome to Morivanta (Hereinafter Referred To As "We") online store. These Shipping Terms are intended to clearly outline delivery arrangements, processing schedules, and related responsibilities, so you can understand each step from placing an order to receiving your items.
1. Delivery Coverage
Our delivery service is available exclusively within the United Kingdom. Orders cannot be delivered to locations outside the United Kingdom at this time.
2. Shipping Fees
Orders with a total value of 79.99 GBP or more, including 79.99 GBP, are eligible for free shipping. Orders with a total value below 79.99 GBP will incur a fixed shipping fee of 8.99 GBP.
All applicable taxes and related charges are already included in the product prices. No additional fees will be required beyond the amount displayed at checkout.
3. Order Cut Off Time
Our regular order processing hours are from GMT 8:00 to 18:00.
- Orders placed before 18:00 will be processed starting on the same business day.
- Orders placed after 18:00 will be processed starting on the following business day.
- If an order is placed on a non working day, processing will begin on the next available business day.
4. Order Processing Time
Once your order is confirmed, processing and preparation for shipment usually take between 1 and 3 business days.
5. Estimated Delivery Time
After dispatch, the estimated overall delivery timeframe is approximately 7 to 10 business days. Actual delivery times may vary depending on the delivery location and logistics conditions.
6. Shipping Carriers
To maintain reliable and consistent delivery, shipments may be handled by one of the following logistics carriers.
- SEUR
- Royal Mail
- PackLink
7. Order Tracking
After placing your order, you will receive a confirmation email containing your order number, payment record, and shipping carrier details. You can visit the Order Tracking page on our website and enter your email address or phone number along with the corresponding order number to view the current status of your order.
8. Responsibility Statement
- Product Damage Or Loss: If damage or loss occurs during transportation, please contact us as soon as possible so we can assist with verification and resolution.
- Shipping Modifications And Cancellations: Requests to modify or cancel shipping after dispatch will be handled according to the actual order status.
- Delivery Address Responsibility: Please ensure that the delivery address provided is accurate and complete. Issues resulting from incorrect address details will be handled based on the specific circumstances.
9. Delivery And Acceptance Notes
When receiving your order, please check the outer packaging carefully. If you notice any damage or irregularities, we recommend documenting the issue promptly and contacting us for further assistance.
10. Contact Information
If you have any questions regarding these Shipping Terms or your order delivery, you are welcome to contact us using the information below.
Contact Address: 4507 Huntington Lane, San Jose, CA 95136, United States
Customer Service Phone: +1 (213) 342-7463
Customer Service Email: solutions@morivanta.com
Online Hours: Monday To Friday, 9:00 To 12:30 And 14:00 To 18:00(Europe/London, GMT/BST)